Build Trust and Loyalty Among Your Customers

by Hans Kristian Anderson on Feb.06, 2010, under Building a List

Hi welcome back.

Your customers will not buy from you unless you are able to prove your worthiness. So, you have to spend notable time working to build their trust. There are various ways to do this. You can join forums that talk about the products or service industry you have an interest in, and you can also look for experts in your particular field to offer their advice and recommendations to your subscriber list.

Also, make sure your website is clear and offers your visitors relevant and important information they will find helpful during their journey. If you are practicing affiliate marketing, and even if you are not, make sure you tested or tried any products you plan to sell so you can provide your subscribers honest reviews of them. This is the #1-way to build trust, and trust always leads to higher profit margins.

You should also build a user-friendly website, one that has a navigation bar placed in a prominent location. Make sure you provide your customers with a contact us page and always respond to customer or visitor inquiries within 48 hours if this is possible. The sooner you get back with your visitors, the better reputation you will build.

When responding to customer’s that contact you through your website, make sure that you remind them to sign up for your free newsletter if they haven’t already, which will contain more information on the subject they are looking for. Don’t automatically assume they want to be subscribed to your newsletter just because they asked a question on the topic. Tell them what your newsletter offers, and how they can subscribe.

When you build trust and loyalty, your customers are also more likely to refer your business to their friends and their family. Some web owners design a page after the order page that allows the customer to input the names and emails of two to three of their friends that might also be interested in your products. This is another simple way to build your list. Make sure you provide them an incentive for checking you out, in the way of a free report, book, checklist or newsletter subscription.

The main point to remember is if your subscribers think you are some sort of snake oil salesman, they won’t be a subscriber for very long.

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